Support Services is our service desk team available 24/7/365 in multiple languages. The help desk and onsite services are staffed by a selected and trained technical support team.
The team’s goal is to provide an exceptional service experience to customers of any size. We offer full turnkey support desk services for your entire organization or can customize our offering to specific applications, locations, or countries.
Highly competent technical team and technology tools are leveraged together to offer unmatched service guarantees. As part of our service, we offer technical support remotely or onsite dispatch services
Our first contact resolution (FCR) sitting at an astonishing high value of 92%. One of the key reasons we are able to do this is because we assign you to the correct support individual to be able to immediately resolve your issues. You can receive support and view ticket interfaces in the following languages: English and French. Portuguese and Spanish are optional service add-ons.
No matter how the end user connects with our help desk team, the entire process is documented and tracked every step of the way. Our time enforced SLA ensures that you experience a significantly reduced resolution time. Track ticket management using our customer ticket dashboard to view automated status reports.
Additional value-added services
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